Our Policies – Le Reve

It is our mission to provide our clients with a calm & relaxing environment. With all respect, we kindly request our guests to observe our Spa Policies.

When you schedule your appointment with us, you are agreeing to these policies.

LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later then the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us, please be on time!

CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointment. Please notify us by e-mail if your cancellation is outside of our normal business hours or you’re unable to reach us by phone: info@lerevebeautyandwellness.com

ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. FOR A SCHEDULED TREATMENT USING YOUR GIFT CARD/CERTIFICATE OR MONTHLY ACCRUED MEMBER CREDIT- IT WILL BE CONSIDERED REDEEMED AND VOIDED ON THE DATE OF YOUR APPOINTMENT.

We recognize the time of our clients and specialists is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

PAYMENT POLICY

A valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.

CHILDREN & VISITORS ACCOMPANYING THE CLIENT

Due to our limited seating and our guest to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

AGE REQUIREMENTS

All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian.

All guests under the age of 18 must bring a signed consent form.

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